Refund policy

Below we answer all the common questions around Refunds and Returns. Of course, if there’s anything more you’re unsure about, simply give us a call on +61 3 7045 5150 or shoot us an email, sales@tattlab.com.au.

What if my order is incorrect?

In the unlikely event you receive the incorrect product, please email sales@tattlab.com.au within five days of receiving your parcel.

Include your full contact details and original invoice number, as well as photos of the item being returned. Once we advise that a purchase can be returned, we'll issue you a return authorisation number.

What if I change my mind about a product?

Please choose all products carefully as Tatt Lab does not accept the return of any sold product(s) or item(s) for change of mind or incorrect purchases. We hope you understand.

What if the product or item I purchased is faulty?

Again, in the unlikely event you receive a faulty product (e.g. is leaking or has a broken seal), please email sales@tattlab.com.au within five days of receiving your parcel. 

Items are to be returned in the original condition they were sent, and must be received within 14 days from confirmation of the returns approval. Refunds will then be credited to the original method of payment.

Once approval has been received from Tatt Lab, please pack up the goods using the original packaging and return them to the below address, including the original tax invoice in the box. We recommend using Registered Post or trackable courier as Tatt Lab takes no responsibility for returned items lost in transit.

Tatt Lab Tattoo & Medical Supplies Pty Ltd
Unit 124, 15 Cochranes Road, Moorabbin VIC 3189

Once we receive the product, we'll assess the goods to replace or issue a full refund. The cost of returning the goods will also be refunded if the product is deemed faulty.

Please note, we do not offer returns or refunds for 'change of mind' or any other subjective reason. E.g. "I don't like how this cream feels", or "this numbing cream didn't work."